Frequently Asked Questions (FAQs)
 

I have forgotten my password, what can I do?
As the details you will use to log in to SIMS Parent are your own personal email address you will need to access your email provider’s website and click on the forgotten password link. We therefore are unable to assist you with your forgotten login details.
What if I have changed my email address or other contact details?
If any of your contact details have changed, please use the data collection sheet on SIMS Parent to update these. Alternatively, you can let us know by emailing wootton@wootton.beds.sch.uk.
What if we require more than one account?
We anticipate that most families will use a single login but in circumstances where more than one
parent/carer has the right to access data please contact the school.
What if I have more than one child at the school? Will I need an account for each child?
If you have more than one child at the school, you will only require one login which will allow you to
access each of your children’s records.
If you have a child join the school after you have received your login details, your child will appear on your existing SIMS Parent account.
What happens when my child leaves the school?
When your child leaves the school, whether this is in year 11 or at another point in their secondary
education, they will no longer appear on your SIMS Parent account. If you have only one child at the school, your account will be disabled. We therefore encourage parents/carers to save any reports or other information they would like to keep before your account is disabled or your child is removed from your account.
Does it matter if I use the website or the app?
Which method you use to access SIMS Parent is entirely up to you. Both the website and the app
contain the information. The only difference is the layout may differ slightly. The advantage of using the app is that you will receive notifications.
Who do I contact if I am having problems with my account?
Please contact the school by emailing simsparent@wootton.beds.sch.uk. Please allow up to 7 working days to receive a response. Please note, this account is not monitored during the school
holidays.
What happens if I have no access to a computer/internet?
Please contact the school to discuss this with us. 

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